Help & Questions
Have a question? You're in the right place. Browse the sections below to find answers to our most frequently asked questions.
📦 Order Questions
How do I check my order status?
Once your order is placed, you'll receive a confirmation email with your order details. You can also log into your account and visit the Orders section to view your order status at any time.
How do I track my order?
Once your order has shipped, you'll receive a shipping confirmation email with a tracking number. Click the tracking link in that email to follow your package's journey.
Can I change or cancel my order?
We begin processing orders quickly after they're placed. If you need to make a change or cancellation, please contact us as soon as possible at support@hisvictoryclothing.com. We'll do our best to accommodate your request, but we cannot guarantee changes once production has begun.
I entered the wrong shipping address. What do I do?
Contact us immediately at support@hisvictoryclothing.com with your order number and the correct address. If your order hasn't shipped yet, we'll update it. Once shipped, we may not be able to redirect the package.
I received an order confirmation but no tracking information.
Tracking information is sent separately once your order has been fulfilled and shipped. This can take a few business days after your order confirmation. Please check your spam folder as well. If it's been more than 7 business days, contact us and we'll look into it.
My order is taking longer than expected.
Occasionally, orders may be delayed due to high demand, holidays, or carrier delays. Please check your tracking link for the latest updates. If your tracking hasn't updated in several days, reach out to us at support@hisvictoryclothing.com.
My package says delivered but I don't have it.
First, check around your property, with neighbors, or at a nearby mailroom. Carriers sometimes mark packages as delivered a day early. If you still can't locate it after 2 business days, contact us and we'll help investigate.
🚚 Shipping & Delivery
Where do you ship?
We ship to the United States and select international destinations. See our Shipping Policy for a full list of countries we ship to.
How long does processing take?
Since our products are made to order, processing typically takes 2–7 business days before your order ships. This allows us to print and prepare your item specifically for you.
How long does shipping take?
Shipping times vary by location and carrier. Domestic US orders generally arrive within 3–7 business days after fulfillment. International orders may take longer. See our Shipping Policy for more details.
How are shipping costs calculated?
Shipping costs are calculated at checkout based on your location and the items in your order. You'll see the exact shipping cost before completing your purchase.
Will my order arrive in one package?
Most orders ship in one package. However, if you ordered multiple items, they may be fulfilled by different print providers and arrive in separate packages.
Why did my order arrive in multiple packages?
Because our products are printed on demand, different items in your order may be produced at different facilities and shipped separately. You'll receive individual tracking numbers for each shipment.
What happens if my package is lost?
If your package appears to be lost in transit, please contact us at support@hisvictoryclothing.com with your order number. We'll work with the carrier to locate your package or arrange a replacement.
Do you ship internationally?
Yes! We ship to select international destinations. Please note that international orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer. See our Shipping Policy for more information.
👕 Products & Sizing
How do I choose the right size?
We recommend checking the size chart available on each product page before ordering. If you're between sizes, we generally suggest sizing up for a more relaxed fit.
Where can I find the size chart?
Each product page includes a size chart with measurements. Look for the size chart link or image directly on the product listing.
Are your shirts true to size?
Our products are generally true to size, but fit can vary slightly by style. We recommend reviewing the size chart and product description for each item before purchasing.
What materials are your shirts made from?
Material details are listed on each individual product page. We work with quality print-on-demand suppliers to ensure comfortable, durable fabrics.
How should I wash my His Victory clothing?
To preserve the print and fabric quality, we recommend washing your garments inside out in cold water on a gentle cycle. Tumble dry on low heat or hang to dry. Avoid bleach and ironing directly on the print.
Why might the color look slightly different from the website?
Colors can appear slightly different depending on your screen's brightness and color settings. Additionally, slight variations in fabric dye lots can occur. We do our best to represent colors accurately in our product photos.
Where are your products made?
Our products are printed and fulfilled through Printify's network of print providers located across the US and internationally. The specific fulfillment location may vary by product.
What printing method do you use?
We primarily use Direct-to-Garment (DTG) printing, which produces vibrant, detailed prints directly onto the fabric. Some products may use other methods — details are noted on the product page where applicable.
🔄 Returns, Exchanges & Damaged Items
What is your return policy?
Because our products are made to order, we generally do not accept returns or exchanges for sizing issues or change of mind. However, if there is a defect or error with your order, we will make it right. Please review our full Return Policy for details.
Do you offer exchanges?
Due to the print-on-demand nature of our products, we are unable to offer standard exchanges. If you received a defective or incorrect item, please contact us and we'll find a solution.
What if I received the wrong item?
We're sorry about that! Please contact us at support@hisvictoryclothing.com with your order number and a photo of the item you received. We'll send you the correct item at no additional cost.
What if my shirt arrived damaged?
If your item arrived damaged or with a print defect, please reach out within 30 days of delivery with your order number and clear photos of the damage. We'll arrange a replacement or refund.
What if the shirt doesn't fit?
Since our products are made to order, we're unable to accept returns for fit issues. We strongly encourage reviewing the size chart on each product page before purchasing. If you have sizing questions before ordering, feel free to contact us.
How do I request a refund?
To request a refund, email us at support@hisvictoryclothing.com with your order number, a description of the issue, and photos if applicable. We'll review your request and respond within 2–3 business days.
How long do refunds take?
Once a refund is approved, it typically takes 5–10 business days to appear on your original payment method, depending on your bank or card provider.
Still have questions? Reach out to us at support@hisvictoryclothing.com — we're happy to help!